Incident Discovery Time: 05:00pm on 10/21/2021
Time of Resolution: 08:17am on 10/22/2021
Services Impacted: BU Cable Television
Description of Impact
Due to a fiber cable that was cut in Cambridge, Boston University’s cable television service was unavailable.
Incident Description and Resolution
The vendor has resolved the issue.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 05:00pm on 10/21/2021
Services Impacted: BU Cable Television
Description of Impact
Due to a fiber cable that was cut in Cambridge, Boston University’s cable television service is currently unavailable.
Current Status
IS&T is actively monitoring the vendors remediation efforts. An ETA for restoration of service has not been provided.
Additional Information
Any on-campus student with assigned BU housing can make use of XFINITY On Campus IPTV services. More information is available here.
Next Update: Upon resolution